To ensure continued improvement, we track key quality performance parameters and have regular meetings, both internally and with suppliers present, to initiate corrective action aimed at improving our quantifiable quality standards.
A strong focus on quality in all aspects of business operations ensures that Nortek products comply with the highest safety and approval standards.
The quest to be both cutting-edge and high-quality is not simple, and there will be times when we fail in ways that no amount of pre-planning can prevent. What we can do, however, is to promise that we will always strive to follow the guidelines of our quality management system and work with you to solve any problem that may arise.
These statements are backed up by a dedicated Customer Advocacy function that will be triggered to solve repeated or complicated problems if they occur and to keep the customer updated with progress in solving the problem.
Since February 2007, our R&D, sales and production activities have been certified by DNV (now DNV GL) according to the ISO 9001 Quality Management System Standard. Nortek B.V. has been ISO 9001:2008 certified since 2013.
With ISO 9001 certification comes an obligation to maintain and improve quality. This is a continuous process that has been implemented at all levels of our organization.
The current ISO 9001:2015 certificate can be found here.